I’m waiting for a pickup but it’s not here
First of all, there might be a perfectly good explanation for this. If you look at the PDF ticket that came with your confirmation e-mail you will find all the information about your booking, including pick up info and contact details for the partner. Please note that the companies usually give a 30-45 minute window for pick up and you need to be ready and waiting at the given pickup time.
if your pickup should be there by now, according to your ticket, please contact the partner that is doing your tour directly by phone since the sooner they know about the problem the likelier it is that they can fix it.